This Vendor / Seller Agreement (the “Agreement”) governs the relationship between Hypena and any print shop or other vendor (each, a “Vendor”) that lists services or accepts orders on the Hypena marketplace (the “Platform”). By creating a shop on Hypena you agree to be bound by this Agreement.
1. Vendor Verification
Before your shop appears in marketplace search, you must complete identity and business verification. Hypena may request government-issued registration documents, beneficial-owner information, banking details, and contact information, and may periodically reconfirm this information in accordance with applicable law (including, where relevant, the U.S. INFORM Consumers Act).
2. Listings & Catalogue
- You are responsible for the accuracy of every listing — including descriptions, pricing, turnaround time, and sample imagery.
- You may not list services that are illegal, infringe third-party rights, or that you are unable to fulfil.
- Hypena may remove listings that violate this Agreement, the Platform’s policies, or applicable law.
3. Order Acceptance & Fulfilment
You must accept or reject each incoming order within the response time published on your shop profile. Once accepted, you commit to producing the order to its canonical specification — the print format's geometry (trim, bleed, safe area and resolution), the ordered size and placement, the declared substrate and decoration method — and to the revision of the proof the buyer approved. Where a proof was approved, that revision is what you manufacture; a later file does not replace it unless the buyer approves it too. Repeated failure to meet these obligations is grounds for suspension.
4. Fees & Commission
Hypena charges a per-transaction commission and, where applicable, a flat subscription fee, as listed on the Pricing page. Depending on how the order is paid, the commission is either separated from the buyer's card payment when that payment is settled, or accrued to your commission balance with Hypena and invoiced to you afterwards — the latter applies to cash and other off-Platform payments, and to any penalties. The commission is what pays for the tooling you use to run the work: scheduling and capacity planning, matching an order to what your machines can actually produce, pre-flight, proof and evidence handling, invoicing, and the buyer-facing storefront. Hypena reserves the right to update fees on at least 30 days' notice; you may close your shop without penalty if you do not accept a fee change.
5. Payouts
Where an order is paid by card and the payment is split at settlement, your share is released to your registered bank account on the schedule disclosed in the payout settings. Where an order is paid in cash or otherwise outside the Platform, you receive the money directly from the buyer and Hypena's commission is accrued to your commission balance instead. Hypena does not hold your funds on account. Hypena may defer a settlement or an adjustment to your balance where required by law, where a dispute is open, or where fraud is suspected, until the matter is resolved.
6. Refunds, Chargebacks, & Disputes
You are responsible for refunds and chargebacks arising from your orders. Hypena adjusts your commission balance by the refunded amount — returning its commission on the refunded portion, so you are not charged commission on money the buyer did not keep — or invoices you directly where that balance is insufficient. Where a buyer complaint is escalated, Hypena's decision under the Returns & Refunds Policy is final, and it is made from the order's evidence bundle and audit record: the artwork and its checksum, the pre-flight report, the approved proof revision, messages on the order, and completion or handover proof. Verified reviews can only be produced by orders placed through the Platform.
7. Product & Service Compliance
- Your services must comply with all applicable consumer-protection, safety, and labelling regulations in the jurisdictions you serve.
- You must not produce counterfeit goods or reproduce third-party copyrighted material without authorisation.
- You must respond promptly to any takedown request received via the Platform’s intellectual-property reporting mechanism.
8. Acceptable Use
- No off-Platform solicitation of buyers you met through Hypena.
- No manipulation of reviews, ratings, or rankings (whether by reciprocal review schemes, paid reviews, or otherwise).
- No abusive conduct toward buyers, support staff, or other vendors.
- No deceptive user-interface tactics (“dark patterns”) in your storefront or checkout flow.
9. Data Handling
Buyer information shared with you (name, contact details, delivery address, uploaded artwork) is provided solely to fulfil the order. You must keep this information confidential, must not use it for unsolicited marketing, and must comply with all applicable data-protection laws. Detailed obligations are in the Privacy Policy.
10. Suspension & Termination
Hypena may suspend or terminate your shop at any time for material breach of this Agreement, failure to maintain verification, regulatory non-compliance, or to comply with a court order or regulatory directive. Where practical, Hypena will give notice and an opportunity to cure. You may close your shop at any time; obligations relating to open orders, outstanding refunds, and confidentiality survive termination.
11. Indemnification
You will indemnify Hypena against any claims, losses, or expenses arising from (a) the services you sell, (b) the content you upload to the Platform, and (c) your breach of this Agreement or any applicable law.
12. Force Majeure
Neither party is liable for any failure or delay in performing its obligations to the extent that the failure or delay results from circumstances beyond its reasonable control, including natural disaster, fire, flood, epidemic, war, hostilities, civil unrest, act of a public authority, strike, failure of power or telecommunications networks, or interruption of internet or payment infrastructure. The affected party shall notify the other without undue delay and shall resume performance as soon as the circumstances permit. This clause does not excuse any obligation to refund amounts already paid for goods or services that were not delivered.
13. Governing Law
This Agreement is governed by the laws of the Republic of Armenia, without regard to its conflict-of-laws principles, and the competent courts of Yerevan, Republic of Armenia have exclusive jurisdiction over any dispute arising under it.
14. Contact
Questions about this Agreement can be sent to [email protected].